🔄 Return, Cancellation & Refund Policy – HOMEWAY TEX

We want you to shop with confidence at HOMEWAY TEX. Please read our policy carefully to understand how cancellations, returns, exchanges, and refunds are handled.

🚫 Cancellation Policy

• Orders can be cancelled only before they are shipped.
• Once the product has been dispatched, cancellation through the website will not be possible.
• In case of urgent cancellation requests, please contact our support team immediately before shipment confirmation.

📦 Return Policy

• Returns and exchanges are applicable only on select products. Detailed eligibility and conditions are mentioned on the respective product pages.
• For most products, the standard return window is 3 days from the date of delivery.
• The return policy may vary depending on the product category and may change without prior notice.
• If pickup service is unavailable at your location, you may need to self-ship the product to our office address.
• Return or exchange charges may apply depending on the case.

📝 Important Notes for Returns

• Items must be unused and unwashed due to hygiene reasons.
• Products should be returned with original packaging, tags, and accessories intact. Items without original tags will not be accepted.
• Customized or made-to-order products are not eligible for return or exchange.
• Requests raised after the specified return period will not be accepted.

💳 Refund Policy

• Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
• Approved refunds will be processed within a specified period and credited to your original mode of payment.
• In case of Cash on Delivery (COD) orders, refunds may be processed via bank transfer after receiving correct banking details.
• Shipping charges (if any) are non-refundable unless the return is due to a damaged, defective, or incorrect product delivered by us.

🤝 Our Commitment

HOMEWAY TEX is committed to ensuring a smooth and transparent process for cancellations, returns, and refunds while maintaining product quality and hygiene standards. For any assistance, please reach out to our customer support team.